Lettings Officer

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service.

Key Responsibilities of a Lettings Officer:

• Manage the end-to-end lettings process for vacant properties.
• Advertise properties and allocate homes in line with housing policies and nomination agreements.
• Conduct applicant assessments and verify eligibility for housing.
• Liaise with local authorities, applicants, and internal teams to progress lettings.
• Arrange and conduct property viewings where required.
• Make offers of accommodation and complete tenancy sign-ups.
• Ensure void properties are re-let within target timescales.
• Maintain accurate records and update housing management systems.
• Monitor performance against lettings and void turnaround targets.
• Provide excellent customer service throughout the lettings process.
• Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey.

Essential Requirements

• Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role.
• Knowledge of housing allocations, lettings processes, and tenancy management.
• Experience working within a Housing Association or Local Authority environment.
• Strong organisational and communication skills.
• Ability to manage a busy workload and meet performance targets.
• Proficient in Microsoft Office and housing management systems.
• Full UK Driving License 

This is a hybrid role based in Leicester, offering an initial 3-month contract with the potential for extension.

If this Lettings Officer role is of interest, please apply or contact (url removed)